Your satisfaction is important to us. If you receive an item that is damaged, defective, or incorrect, we’ll work to resolve it quickly.
Refunds are available if:
The product arrives damaged or defective.
The product is incorrect compared to your order.
The issue is reported within 5 days of delivery.
Items must be unused and returned in their original packaging.
Proof of purchase (order ID) is required.
Custom-made or special-order products are not eligible for refunds once shipped.
To request a refund:
Email orders@bitcommerce.com with your order ID, photos of the issue, and a brief explanation.
Our team will review the request within 2–3 business days.
Approved refunds will be processed to your original payment method within 7–10 business days.
Return shipping fees may apply unless the item was received damaged or incorrect.
